JNE’s Service reliability, which is consistent and accountable for more than two decade has created high credibility as well as trust among the business partners, which keep increasing. Increment of foreign investement in the 90s, domestic economic growth, development of information technology as well as innovative product diversification, has purshed JNE to keep growing and prove its performance in the business environment as well as Indonesian Communities.
In line with the development of business world and changes in the modern community lifestyle, request for time-sensitive shipment handling has been no longer limited to small packages and documents. Rather, it also includes cargo handling, transportation, logistics and distribution. Realizing the said challenges and opportunities, JNE keep on developing its network from big cities down to all remote areas of Indonesia. At present, supported by thousands of trained Human Resources, JNE has successfully established more than 1,500 points or service spread all over the country.
Reinforcement of Human Resources and utilization of technology, information and communication becomes the main factor in developing JNE. X-Ray mechine, GPS, CCTV, On-line system up to satellite Communication Device has been the important supporting device in creating the absolute shipment speed and security. Achievement and commitment of JNE is proven through winning of different kinds of awards as ISO 9001:2008 Certification upon the quality management system
We are currently looking for candidates who have core competency: Achievement Orientation, Integrated and Customer Service Orientation for this following position :
Supervisor Service Audit Operation - Jakarta
Responsibilities :
- People management
- Lead , motivate , download empower employees through open communication and excellent leadership
- Conduct regular performance feedback and team building in order to achieve an increase in the area of customer satisfaction , employee satisfaction and team productivity
- Effective Communication
- Communicationg to monitor ' individual performance objective ' and service standards
- Creating a " positive environment" in order to create effective teamwork
- Setting and meeting facilitation fora two-way communication
- Ensure the distribution of relevant information to stakeholders , both positive and negative information about the service provided
- Communicating a daily basis to the team , about the problems in the service , and proactively communicate to the relevant department .
- Provide reports and information to the Operations Manager , Branch Manager / Home Agent , and the other two , if necessary
- Performance Management and Coaching
- Conduct regular coaching to staff in the Service Quality Department
- Ensure that the coaching and feedback focused on the achievement of customer satisfaction , implementation of the SOP , and the achievement of the target company
- Proactively , immediate feedback to the relevant operational staff , in the event of incidents , discrepancies , irregularities both major and minor , in order to be corrected as soon as possible
- Conduct an annual assessment
- Using the " performance data" and report , in the conduct and implementation of performance management coaching
- If necessary , carry out " disciplinary actions " against the staff if it violates company rules
- Employee Development
- Ensuring does Training Plan and Development Plan for the staff at the Department of Audit Services
- Service Quality Management Process and implementation
- Ensure the implementation of Service Quality Policy and Process
- Every day , ensure the Service Quality analysis of the data , so that corrective action can be achieved Service Quality targets
- Monitor daily, weekly , bi-weekly , monthly , quarterly , yearly , to the results of the Operational KPIs , and monitoring the implementation of the ' corrective actions ' if the KPI is not reached
- Develop and implement a ' contingency plan ' to overcome the interference that may occur in service
- Ensure ' continuous improvement ' is done , and the support of the distribution of ' best practices ' to staff - related staff
- Continuous Improvement ( Service Quality )
- Develop and implement corrective measures , aimed at ensuring the target of Audit Services Department can be reached
- Analyze cause- and -effect , ensure corrective action is taken , by applying the ' planning ' , then do the ' implementation ' , and a ' performance review ' after remedial action running some time later
- Acting proactively to irregularities , with analysis and corrective action
- Female
- Minimum education S1
- Age Max 35th
- Minimum 2 years experience in the same field
- Physical & Spiritual Health
- Have a good teamwork spirit
- Have a passion for improving the achievement of higher performance
- Have a high initiative
- Understand the process of operation
Written application and CV not later than 20 September 2013 to the mail sent to :
media.talent@jne.co.id
and CC to :
agia.iw@jne.co.id
indah.perjuangan@jne.co.id
adm.mediatalent@jne.co.id
sqd.analisa@jne.co.id
Supervisor Tracer - Jakarta
Responsibilities :
- Planning, monitoring and analysis activities associated with the Customer & Reporting
- Do problem solving of each unit of work
- Motivates the work of the unit underneath
- Responsible for infrastructure work unit
- Responsible for KPI tracer Details of Main Duties
- Ensure each unit works well and in accordance with SOP
- Make daily reports analysis of the work unit
- Yng prepare data relating to the work unit
- Improve the ability of each unit of work in carrying out its duties and responsibilities
- Menjalakna program is instructed by the head of department
- Responsible to subordinates and superiors
- Conduct weekly meetings, monthly
- Analyzing the success of SOP
- Male or female
- Age max 28 years
- At least S1 in any field
- Experienced in the field of warehouse & Operational
- Proficient computer literacy (Ms. Office)
- Proficient in making analysis and presentation
- Having leadership
- Customer Orientation
- Good communication Skill
Written application and CV not later than 17 September 2013 to the mail sent to :
media.talent@jne.co.id
and CC to :
agia.iw@jne.co.id
indah.perjuangan@jne.co.id
adm.mediatalent@jne.co.id
Head of Unit Recruitment & Development - Bandung
Responsibilities :
- Coordinate and manage the human resource planning needs through MPP
- Conduct analysis of the next year he need human resources from all departments
- Coordinate with department heads regarding HR strategy and kebtuhan the coming year adjusted for cost analysis, organizational structure, job description and department KPI
- Fulfillment monitoring MPP
- FPPK Memstikan all submissions in accordance with MPP
- Monitoring progress FPPK
- Planning the recruitment process for each FPPK
- To monitor the process of submission and receipt of the employee in accordance with FPPK
- Ensure the course of the selection and recruitment process in accordance with SOP
- Analysis MPP fulfillment adjusted to actual conditions
- Provide input and solutions to the problems of selection and recruitment occurring
- Making fulfillment MPP accurately report and update
- Conducting interviews for the position of Coordinator & Jr.. supervisor
- Managing the implementation of Assessment
- Conduct Assessment to level coordinator
- Ensure appropriate tools are used to measure the needs of
- Coordinate with the administration of the central Assessment Team Assessment material
- Ensure the implementation of the Assessment in accordance with the procedures and used as is
- Conduct a needs assessment and planning human resource development
- Coordinate with department heads in making training Need Analysis
- Planning for the implementation of training
- Ensure training materials are provided according to the needs of
- Creating an analysis and evaluation of training, ROI and budgeting
- Monitoring the effectiveness of a training
- Presenting accurately report on the implementation of training
- Male/Female
- Age max 32 yeard old
- At least min S1 Psychology (Preferred)
- Experienced in the same field min 3 years
- Proficient in the use of recruitment tools
- Proficient in creating training needs analysis and evaluation
- Understand the procedures and policies of recruitment & training
- Customer Orientation
- Team Work
- Good communication Skill
Written application and CV not later than 13 September 2013 to the mail sent to :
media.talent@jne.co.id
and CC to :
satriadi@jne.co.id
agia.iw@jne.co.id
lia.yuliah@jne.co.id
indah.perjuangan@jne.co.id
adm.mediatalent@jne.co.id
Head of Dept. Accounting & Finance - Bandung
Responsibilities :
- Coordinate the activities of the accounting and financial controls and financial information system
- Conduct kontroling to process financial transactions that occur
- Ensure all processes transactions in accordance with SOP
- Perform control functions of the system of financial information
- Implement control and supervision of the financial sector according to the targets set
- Performed an analysis of financial statements and accounting reports
- Ensure proper financial statements are presented accurately
- Creating an analysis by TSB report
- To evaluate the financial condition of the company
- Supervision and control of RAB and fulfillment
- Creating and analyzing RAB
- Verification of the budget prior to the payment
- Providing solutions in the face of financial constraints
- Monitoring the financial transactions and recording
- Ensure that all transaction records with proof of transaction sesauai
- Conducting a search following reports transaction evidence
- Managing the tax affairs of the company
- Ensure that all listed companies with paid tax in accordance with the provisions of the existing
- Dealing with tax issues that may be encountered
- Develop plans and development needs in the department of Human Resources and Finance ACC
- Carry out evaluation and assessment team
- Develop plan to increase the ability of the team through training and work perjenjangan functions / positions
- Accommodate proposal, innovation, ideas and all team personnel
- Male or female
- Age max 37 years
- At laest min education S1
- Experience at least 2 years managerial level
- Active English
- Mastering Accounting policies & procedures and finance
- Have a high-power analysis
- Good Leadership
- Strategic oriented
- Physically and mentally healthy, honest
- Having a personal vehicle
Written application and CV not later than 13 September 2013 to the mail sent to :
media.talent@jne.co.id
and CC to :
satriadi@jne.co.id
agia.iw@jne.co.id
indah.perjuangan@jne.co.id
lia.yuliah@jne.co.id
adm.mediatalent@jne.co.id
Contact Centre - Jakarta
Responsibilities :
- Telephone handle
- Lifting each incoming telephon telephone 150
- JNE pronounce standard greeting, answering with a polished, friendly and smile
- Transferring phone to the Department / Personal intended
- Record any phone messages in CHM ticketing system
- Provide information and service tariff
- Provide shipment status information
- Record and forward the request shipment status that does not exist to the tracer
- Forward complain that go through the ticketing system to the tracer and the problem
- Handle Order Taking
- Record each request pick-up by phone complete
- Dealing with each request special pick-up service / request pick up of Major Accounts quickly and accurately
- Forward any request pick-ups that have been registered to the traffic control officer / Coordinator Traffic Control
- Record any information missed pick-ups from the customer, and continue the pick-up order, then inform the coordinator Contact Center / Traffic Control. Pick-up ensures that the data is inputted in the system is already in the Constitution
- Following Meeting
- Following the meeting held coordinator, Jr.. SPV etc
- Male/Female
- Age max 30 years old
- At least minimum D3 in any field
- Preferable have experiences in call center/Walk In/Correspondence & Social Media) /Telemarketing/Tele Survey/Sales/Sales Promotion/Operator Telephone/Receptionist/Flight Attendant/Sales Counter min 1 year.
- Have a personality Dynamic, energetic, Tidy, Polite, Humble, cheer Up
- Customer Orientation
- Computer Literate (Ms. Office)
- Good Typing skill (Min. 100 character per minutes)
- Good articulation Of Voice (Clearly speaking) preferable good command in English
- Good interpersonal & communications skills
- Discipline
- Willing to Follow shifting working hour including but not limited for religion holiday
Written application and CV not later than 12 September 2013 to the mail sent to :
media.talent@jne.co.id
and CC to :
agia.iw@jne.co.id
indah.perjuangan@jne.co.id
adm.mediatalent@jne.co.id
STAFF BUILDING & ENGINERING - Bandung
Responsibilities :
- Controlling and monitoring for all building companies and supporting facilities company's work can be well maintained, maintained and function well
- Monitor all activities of the executive who served as a custodian and maintenance of all related supporting fasulitas bangunana building in order function well, well maintained and safe.
- Controlling periodically and continuously to the care and maintenance of electrical installations, diesel engine, wood cutting machine, bag sewing machine, dispensing machine, typewriter, tv plane, plane and cctv devices, air conditioning machinery, aircraft telephon, fax machine, medicine box P3K, fire extinguisher (APAR) and weighing machines.
- To evaluate the condition of equipment supporting the work regularly and continuously as well as in cooperation with the ktiga known and approved in advance by the SPV. GA
- Able to provide services in the professionalism of the complaint (complaint) because of the presence / absence of all internal department report in respect terganggunnya working facilities and equipment to support the addition of a new job or with the approval of the department head dn known internally SPV. GA in advance in order to complement the existing deficiencies
- Perform coordination and strong teamwork within the department with the implementers GA with professionalism
- Create reports forms that have been described in the document ISO
- And additional duties or special instructions given by the SPV. GA
- Male
- Max age 35 years
- Minimum education level D3
- Physically and mentally healthy
- Having experience in the field of GA min 3 yrs
- Have good leadership
- Have good teamwork spirit
- Able to work effectively and efficiently
Written application and CV not later than September 10, 2013 to the mail sent to :
media.talent@jne.co.id
and CC to :
agia.iw@jne.co.id
indah.perjuangan@jne.co.id
lia.yuliah@jne.co.id
bdo.recruitment@jne.co.id
adm.mediatalent@jne.co.id
ACCOUNT EXECUTIVE - Jakarta
Responsibilities :
- Conducting sales activities, to implement a program to run goes according to plan
- Updating profike account, to know the profile that covered per year, as data information
- Making sales plan and its implementation for the sales support program
- Making sales plan and its implementation for the sales support program
- Making daily and monthly report that related to the sales
- implementing and monitoring promotional program. and also setting up the promotional materials as it should be
- Male/Female
- Age max 30 years old
- Min D3 Allmajors
- Experience as an Account Executive at least 1 year
- Communicative and oriented to excellence service
- Having the abillity to work with target system oriented
- Full of initiative, and responsibility
- Ability to work as individuals and team
- Computer Literate, especially Ms. Office
- Good communication in english (both spoken and written)
Written application and CV not later than September 10, 2013 to the mail sent to :
media.talent@jne.co.id
and CC to :
agia.iw@jne.co.id
indah.perjuangan@jne.co.id
adm.mediatalent@jne.co.id
